Kwik Kar on Greenville Ave, Dallas TX

I just want to say that I am not mad but I am a little annoyed. This is the second time I have taken our Honda to the Kwik Kar on Greenville Avenue to have the oil changed, because it is near my work. The first time I went was the first time I'd had the oil changed since we got the car from my mom and dad (they were the previous owners). The service technician called me out of the waiting area to show me all of the things that I "really need to have done if they have never been done on this car". Totaling hundreds of dollars, actually closer to thousands. And of course they were the ones to do it! RIGHT NOW!! We knew we had to take care of the strut replacement already, and that would be $1K on it's own. We had that done in February at an independent shop.

So, I go back today, and a different service technician calls me out of the waiting room. He tries to sell me the exact same things!! Here is the list:

• Timing belt replaced
• Spark plugs replaced
• Brake fluid replaced
• Fuel system (some kind of service or flush?)
• Radiator fluid (a flush?)

With my marvelous iPhone I emailed mom and dad while the technician was talking. This afternoon I got a reply regarding what has been done to the car in the last year:

• timing belt replaced
• drive belts replaced
• valve cover gasket, seals and washers replaced
• brake fluid replaced and master cylinder checked for leaks
• cooling system serviced and flush done

Look familiar, Kwik Kar??!!

I am not taking our car back there. If I want to be sold something I will drive onto a used car lot, go to the perfume counter at a department store, or visit an insurance office.

UPDATE 9/14/09: Blog post about who is responsible for honesty in service, in response to comments below.